Ryde - Qatar

Ryde gets you wherever you need to go. Be your daily commutes to work, your early morning flights or a night out on the town, you can count on Ryde to get you there.

UI/UX DESIGN

APP DESIGN

MVP

Introduction

RYDE is a Qatar base ride service created to address both the needs of riders and drivers in today's transportation climate.

Client

Ryde - Qatar

Services

UI/UX DESIGN

APP DESIGN

MVP

Discovery

The client

RYDE is a Qatar base ride service created to address the needs of riders and drivers in Today's transportation climate. For riders, Ryde boast more affordable riding without a compromise in quality, direct customer support. As look towards the future, Ryde intend to provide more on-demand riding options for Qatar while maintaining core value of "Fairness” for everyone.

Problem & Challenges

The challenge

Redesigning a ride-sharing app with features like Wallet Screen, Add Card, Schedule Location, Inbox, Chat, and Schedule Ride requires tackling several user experience and design challenges. Ensuring the app delivers both utility and emotional satisfaction. A balance between aesthetics and usability is key to solving these challenges effectively.

Problem

Fragmented User Experience: Inconsistent navigation flow between wallet, scheduling, and chat features confuses users.

Solution

Streamline navigation using a unified design system and contextual entry points for key features.

Problem

Complexity in Payment and Scheduling: Adding cards or scheduling rides can feel overwhelming with too many input fields or unclear CTAs.

Solution

Implement autofill suggestions and progressive disclosure to simplify interactions and reduce cognitive load.

Schedule ride

The Schedule Ride feature allows users to book a ride in advance, providing convenience and reliability.

Without a clear title, users may not quickly understand the screen's purpose, leading to confusion. Use concise titles like "Schedule Your Ride" to establish clarity.
Ambiguous CTAs can confuse users about the next step. Use direct labels like "Confirm Ride" to guide actions effectively.

OTP confirmation

OTP (One-Time Password) for confirming the rider’s identity is a crucial step in ensuring security and trust in the app.

Without a clear instruction, users may not understand how to proceed or what the OTP is for. Use a simple title like "Enter OTP to Confirm Your Ride" to ensure clarity.
Ensure the OTP input is prominent, and provide real-time validation with clear messages like "OTP Verified" or "Invalid OTP" to guide the user.

My wallet

The Wallet Screen feature in a ride-sharing app allows users to manage their payment methods, track balances, and view transactions, providing convenience and transparency.

Wallet screen provides a clear overview of the user's Ryde cash balance.
Saved cards are displayed for quick payment access, with an option to add new cards for flexibility.

Driver rating

Instant Rating and Tip feature allows users to provide immediate feedback and gratuity after completing a ride, enhancing user engagement and driver satisfaction.

Wallet screen provides a clear overview of the user's Ryde cash balance.
The tips section simplifies tipping with preset amounts, a custom option for flexibility, and a comment box for personalization.

Conclusion

Impact

The overall ride-sharing app offers a user-friendly experience, featuring ride scheduling, real-time tracking, wallet integration, and easy payments. Key features like OTP confirmation, instant ratings, and tips enhance security and communication. With an intuitive design and flexible options, users can navigate easily and personalize their experience. By simplifying transportation, users gain convenience, efficiency, and reliability.